Damage guarantee and returns

Photograph the damage and the outer packaging, including the shipping label, and email info@fulllengthmirror.co.uk within 24 hours of delivery. We raise it with the courier and dispatch a replacement, usually the same working day. Keep the damaged mirror until we confirm whether the courier wants to inspect it; in most cases you can dispose of it safely after that.

If the box is visibly crushed when the driver hands it over, you can refuse the delivery and let us know. That is the fastest route to a replacement.

You have 14 days from delivery to tell us you want to return an unused mirror in its original packaging, and a further 14 days to send it back. Because mirrors are large and fragile, return carriage is at your cost and we recommend using the original packaging and a tracked, insured service. Refunds are made to the original payment method within 14 days of the mirror reaching the supplier.

If a fault appears later, for example a frame joint failing or silvering spotting, email info@fulllengthmirror.co.uk with photos and your order number. Your statutory rights under the Consumer Rights Act 2015 apply in full.

Full Length Mirror is a trading name of Wholesaling Ltd. Some mirrors are dispatched to you directly from our UK suppliers so they arrive faster and are handled fewer times. Your contract is with us, and every claim comes through info@fulllengthmirror.co.uk.